How to sign up for a Pademobile account?
- Go to www.pademobile.com. A link to sign-up is found at the top right of the page. Enter your information.
- SMS: Send a text “sign up” to 50505 (Telcel and Movistar) or send a text “sign up” to 55512 (Iusacell)
- Exchange: after you complete the App download and your mobile number has been registered, by agreeing to the terms you are automatically signing up to Pademobile.
- At 7 Eleven: " Servicios de Prepago/ Más Servicios Electrónicos/ Pademobile/ Alta"
I have not received an SMS to sign up
If you have not received an SMS when signing up through our Web, please try signing up by SMS.
What can I do with my Pademobile account?
Pademobile is a multiservice account. Some of the services we provide are: - Send money to a mobile phone number.
- Send gift cards.
- Mobile top-up.
- Utilities payment service.
- Shop online or at brick-and-mortar retailers that accept Pademobile.
I have a balance in my mobile account but I can not pay.
The balance in your Pademobile account is independent of the airtime available on your mobile phone. In order to be able to use our services, you must reload your account or link it to another wallet.
What type of wallets can I link to my Pademobile account?
- Credit or debit cards
- Bitcoin wallets: Coinbase or Blockchain
Where do I find my transaction history?
Go to www.pademobile.com.
Click My account/Activity
Where do I find my personal profile?
Go to www.pademobile.com.
Click My Account
Click User Profile
Where do I find my wallets?
Go to www.pademobile.com.
Click My Account
Click Wallets
How can I change my wallet?
Go to www.pademobile.com.
Click Wallets
Click on the star located to the right of the wallet you want to select as default.
How many wallets can I have?
As many as you want.
Is there a fee to use Pademobile?
Pademobile does not have any fees for integration or maintenance and there are no mínimum balances. The cost varies depending on the services utilized by the customers.
Is there a fee to use Pademobile’s services?
- Gift cards: no fees to Pademobile user
- Purchase at affiliates: no fees to Pademobile users
- Mobile top up: no fees to Pademobile users
Bills: fees vary depending on the service. The cost will be provided before the transaction is completed.

* There is a fee for using a non-Pademobile wallet (except for purchases)
- Debit and credit cards: 3.5% + IVA
- Bitcoin wallets: exchange rate applies at the time the transaction is completed.
How secure is the Pademobile account?
The Pademobile account is highly secure. We are committed to protecting the information of our users. We have three security features: your mobile phone , a secret PIN and a numerical passcode you receive via an SMS and that is only valid for 5 minutes. We have an anti-fraud model and operate with encrypted codes.
How do I change or reset my PIN?
- To reset your PIN: Go to www.pademobile.com / Click Sign In / Click Forgot Your Password / Enter your mobile phone number to receive a new PIN via SMS.
- To change you PIN: Log in to your account. / Click My Account. / Click User Profile. / Under Change PIN, enter your new PIN / Click Save.
What if I loose my cell phone?
Your Pademobile account is PIN protected thus restricting access. Additionally, your Pademobile account is cancelled when the mobile phone number is cancelled.
What happens to my Pademobile account balance if I change mobile phone number?
The balance may be transferred to your new mobile phone number. You must submit a request to Pademobile Customer Service. Once your account is validated, the balance transfer will be completed.
My account has been blocked:
Please contact Pademobile customer service
Where can I reload my Pademobile account?
- 7-Eleven: at “Servicios de Prepago - 9. Ms Mas Servicios Electrónicos”
- Extra, Farmacias del Ahorro, Farmacias Benavides and more: at the Paynet menu, select Paynet, the cashier has to type the word MOBILE followed by your 10-digits mobile phone number.
- Make a deposit to Pademobile account at any Banamex and Banorte branch. You must reference your 10-digits mobile phone number.
How long does it takes for my balance to update?
All reload options are updated in real time, except for those made at a bank. When reloading your account by making a deposit through Banorte or Banamex, the balance will be updated in approximately two(2) hours . Deposit must be made during business days. Deposits made on holidays or weekends will be reflected in your balance the next business day.
How do I link my credit or debit card?
- For web accounts: click Add a Card
- For Exchange Messenger: click Pademobile Wallets
Where do I find the charges Pademobile made to my bank or credit card account ?
The process of validating a credit or debit card takes approximately half (1/2) hour. We will send your bank account two small deposits of less than MXN$1. You must call your bank or credit card company directly to verify the charges. Enter these deposits on the Pademobile website without decimals.
Is there any applicable fees to use a credit or debit card?
Except when making purchases online or at a brick-and-mortar retailer, there is a fee of 3%+IVA when you choose to pay with any of the cards linked to your Pademobile account.
My credit/debit card is linked to my Pademobile account. However, I am unable to complete a payment.
To make payments using the credit or debit cards linked to your Pademobile account, you must first certify the account by logging into www.pademobile.com or through Exchange Messenger.
Is there any applicable fees for making purchases with my Pademobile account?
There are no fees when making purchases online or at a brick-and-mortar retailer with your Pademobile account.
I reloaded my Pademobile account but the amount was not deposited.
All reload options are updated in real time, except for those made at a bank. If you reloaded your Pademobile account by making a deposit through a bank and your Pademobile account balance does not reflect the new balance, please contact our Customer Service.
My utilities payment has not posted to my Pademobie account.
The payment amount is posted within 24 hours of completing the transaction. You must contact the utilities provider and supply them with the payment authorization number that we sent to you.
What are the fees for sending or receving money?
- $1 to $150: $ 2.00 MXN
- $151 to $500: $ 7.00 MXN
- $500 and up: $ 15.00 MXN
Are there any other fees?
If you send money using a debit or credit card, there is a fee of 3% + IVA.
What is the purpose of account certification?
Certifying your account allows the ability to use your wallets to have access to any of the services offered by Pademobile.
How do I certify my new Pademobile account?
Users have two options to certify their accounts:
- Via Web: Log in to www.pademobile.com / Click on “Certify your account!” located on the bottom left side of the page.
- Via Exchange Messenger: Go to Settings / Click on “Certify your account!”
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